Welcome to TechCare – Our technical support and FAQs section.
At Arrow, we are committed to providing our customers with exceptional support and assistance for all their queries, concerns, and product-related needs. Below you will find a range of resources to help you make the most of this section.
Frequently Asked Questions (FAQs)
Have a question? Check our Frequently Asked Questions section to find quick answers to common queries about our products, services, and more.
What is AE Zion and AE Magnus ?
AE Zion is our ASTA Certified IEC 61439 & IEC 61641 Compliant Low Voltage Switchboards Range. And AE Magnus is our IEC 62271 Compliant Medium Voltage Switchboards Range.
What types of LV and MV electrical control panels does Arrow offer ?
We provide a wide range of LV and MV electrical control panels, Power Control Centres, Motor Control Centres, Process Control Panels and Programmable Logic Control (PLC) Panels, DG Synchronising Panels and Auto Main Failure Panels, Automatic Power Factor Correction Panels – Contactor and Thyristor switching type Control Desks, Mimic and Annunciation Panels, Soft starters and Variable Frequency Drive (VFD) Panels, Lighting and Power Distribution Boards, Control and Relay Panels, and Indoor and Outdoor Feeder Pillars. Apart from our inhouse brands AE Zion and AE Magnus we also offer Schneider Electric’s BlokSet and Larsen & Toubro’s Ti range of panels.
What are busduct solutions, and how do they benefit electrical systems ?
Busduct solutions are prefabricated electrical systems used for efficient power distribution in industrial and commercial buildings. They consist of conductive bars enclosed in an insulating housing, allowing for safe and flexible power transmission, reduced installation time, ease of expansion, and better cost-efficiency compared to traditional cable systems.
How can I determine the right type of control panel or busduct solution for my project ?
Our expert team at Arrow Electricals is available to assist you in selecting the appropriate control panels or busduct solutions based on your project requirements, voltage specifications, load capacities, and space constraints. Reach out to us, and we’ll guide you through the selection process.
Do you provide installation and maintenance services for your electrical solutions ?
Yes, we offer comprehensive installation, commissioning, and maintenance services for all our LV and MV electrical control panels and busduct solutions. Our skilled technicians ensure proper installation and provide ongoing support to maintain the performance and longevity of your electrical systems.
What is the typical lead time for manufacturing and delivering LV and MV control panels ?
The lead time for manufacturing and delivering our products varies based on the type, size, and complexity of the order. For specific lead time estimates, please contact our sales team, and we will provide you with the most accurate information based on your requirements.
Product Brochures and Manuals
Download product brochures and technical manuals to understand each product in detail.
